We really, REALLY want to make sure that you receive your Dr. Ming Tea within the time frames we advertise. When at checkout make sure that your address is correctly entered and you include all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. Also, please take into consideration our Delivery time frame takes between 3-7 business days in case you’re moving.
We do not process refunds for LOST OR STOLEN packages confirmed DELIVERED by the carrier.
YOU NEED TO KNOW:
Dr. Ming’s international shipping charges DON’T include:
Additional charges for customs, import, duties, or tax fees must be paid by you. We don’t control these charges and we can’t predict what they might be, as we ship worldwide, and customs policies differ widely depending on destination. Please contact your local customs office.
Feel free to contact us if you still have any questions at